Privacy Policy

Last updated: December 2025

1. Introduction

This Privacy Policy describes the policies and procedures of Zoop regarding the collection, use, and disclosure of information from sellers, buyers, and users of our platform. By accessing and using the Zoop App and Services, you agree to be bound by these terms. This policy constitutes a binding contract between Users and Zoop.

2. Synopsis of Privacy Terms

This Privacy Policy governs critical aspects of personal data handling:

  • Data relationships vary based on user capacity (seller, buyer, or general user)
  • Users own and control their data; Zoop does not sell information to third parties
  • Users may withdraw consent at any time
  • Data is processed only for stated purposes
  • Information is retained only as necessary
  • This Privacy Policy is linked with our Terms of Service

3. What Information Do We Collect and For What Purpose?

Data Collected:

  • Name, gender, and age
  • Contact information (location, email addresses, phone numbers)
  • Password and authentication credentials
  • IP address and device information
  • Financial information (bank account and card details)
  • Behavioral data on the App
  • Cookies and web beacon data
  • Any information provided by users voluntarily

Purpose of Data Collection:

  1. Personal identification and verification
  2. Service provision and improvement
  3. Data analysis and service delivery
  4. Contract fulfillment and obligations
  5. Content customization and personalization
  6. Feature functionality and user experience enhancement
  7. User preference tracking and analysis
  8. Marketing effectiveness monitoring
  9. Information retention for user convenience
  10. App performance improvement and optimization
  11. Law enforcement support when legally required
  12. Communication about offers, updates, and policy changes
  13. Business purposes including analytics and reporting

4. How Will We Process User Information?

User Information is maintained electronically on secure servers and cloud systems, accessible only to authorized personnel. Your information may be disclosed to:

  • Employees, directors, and representatives on a need-to-know basis
  • Third-party service providers essential for Service delivery
  • Payment gateway providers for secure transaction processing
  • External service providers (with user consent)

Zoop is not responsible for data breaches beyond our reasonable control, including hacking attempts, unauthorized access, or acts mandated by government authorities.

5. What Are Your Rights?

  • Right to Restrict: You may opt-out of certain data processing; however, Zoop may limit access to some services
  • Right to Withdraw Consent: Consent can be withdrawn at any time; access to certain features may be restricted as a result
  • Right of Access: You may request access to your user information
  • Right to Be Informed: We maintain transparency about how your data is used
  • Right to Unsubscribe: You can opt-out from non-essential communications at any time

6. What Are Your Obligations?

  • Respect and comply with current Privacy Terms and Terms of Use
  • Violations may result in account suspension or termination
  • You are solely responsible for the accuracy of User Information provided
  • You are liable for consequences arising from information you provide
  • You must comply with data protection rules when uploading content
  • You must acknowledge these terms in conjunction with our Terms of Use

7. How to Access, Correct and Delete Your Information

To access, correct, or delete your information, please contact us at raghav@fluxlabs.com. Please note that deletion of certain data may result in cancellation of Service access. All requests are subject to technical feasibility.

8. Privacy Statements

  • If you do not consent to these terms, you must immediately discontinue use of the App
  • No Personal Information is required for general browsing of our website
  • We use third parties for Service components who maintain similar security standards
  • Users may disable cookies via their device settings
  • Zoop implements industry-standard security measures to protect your data
  • We are not responsible for the content of external websites linked from our platform
  • We may disclose information under legal requirements or court orders
  • Our Grievance Officer addresses discrepancies and concerns in a timely manner
  • This policy is published in compliance with the IT Act 2000, SPDI Rules 2011, and Intermediary Guidelines 2021

9. Legal Disclosures

Information may be shared with third parties who ensure equivalent data protection standards. Sharing includes:

  • Research institutions, archiving services, and statistical processing agencies
  • Merchant partners (with purpose alignment)
  • Business partners including consultants, marketing firms, and payment processors
  • Law enforcement agencies when authorized by law

10. Changes to the Privacy Policy

Zoop may update these terms pursuant to changes in applicable laws, including the Digital Personal Data Protection Act 2023. We will provide notice of changes via the App or email. Continued use of our services after such changes indicates your consent to the updated terms.

11. Use of YouTube API Services

Our App uses YouTube API Services. By using these features, you are bound by the YouTube Terms of Service. We adhere to the Google Privacy Policy.

You may revoke Zoop's access to your Google account data via the Google security settings page. For data deletion requests, please contact help@zooplive.com (processed within 7 business days).

12. Grievance Officer

For questions or concerns about the use or disclosure of User Information, please contact our Grievance Officer:

Mr. Raghav Dalela, Grievance Officer
Flux Labs AI Pvt Ltd.
Registered Office: M-202 Pioneer Park, Sector-61, Gurgaon-122001, Haryana
CIN: U62099HR2024PTC121703
Email: help@fluxlabs.in

13. Miscellaneous

  • Disclaimer: We do not guarantee permanent privacy of information in all circumstances
  • Indemnity: Users indemnify Zoop for disputes arising from third-party disclosure of information
  • Severability: Each clause is independent; invalidity of one does not affect others
  • Limitation of Liability: Zoop bears no liability for consequential, indirect, or punitive damages
  • Governing Law: This Privacy Policy is governed by the laws of India; exclusive jurisdiction lies with courts in New Delhi